Facebook advertising complaint

When running ads on Facebook, things don’t always go smoothly. Sometimes, your ads may get rejected, charges may be miscalculated, or your account may experience issues. In such cases, filing a complaint with Facebook is a necessary step to protect your rights and ensure your advertising campaign is handled fairly. Let Adsupport guide you through Facebook advertising complaint when your ad is rejected on Facebook.

Reasons why Facebook advertising complaint

Facebook prioritizes safety and transparency in its advertising environment. Therefore, if your ad is not approved, it may be due to one of the following common reasons:

• Violation of local laws and regulations: Ads that do not comply with the legal requirements of the country or territory targeted by the advertiser will be rejected.
• Discriminatory content: Ads that target or exclude specific groups based on factors such as race, gender, age, religion, health status, etc., are considered to violate Facebook’s policies.
• Misleading or deceptive information: If an ad contains misleading tactics, false promises, or collects personal information in a non-transparent way, it will be disapproved.
• Violation of platform policies: Ads that do not adhere to Meta’s Community Standards, Advertising Policies, Commerce Policies, or other terms of service may be rejected.

What is Facebook’s complaint review process?

When you submit a complaint regarding a purchase, Facebook will carefully review the relevant information to ensure fair treatment for both the buyer and seller. The review process will be based on the following key factors:

• Buyer Protection Policy: Facebook will check whether the policy covers the transaction.
• Order details: We will carefully check information such as products, quantities, order dates, and delivery status.
• Communication history: Text messages or emails between you and the customer that help clarify the situation are also important factors for review.
• Additional information: Any documents or evidence provided by you and the customer will be analyzed to determine the accuracy and transparency of the case.
• Refund history and customer purchase behavior: Facebook also considers whether the buyer frequently requests refunds or has a history of fraud.

Here’s a more fluid and creative rewrite of the “Facebook Ad Complaint” text:

Facebook advertising complaint: How to request a review when your ad is disapproved

If you believe your ad was rejected for the wrong reason, don’t worry – Facebook makes it easy to request a reconsideration through the Business Support Homepage. In most cases, Facebook will respond within 48 hours. How to request an ad review:

• Step 1: Visit Meta’s Business Support Homepage.
• Step 2: Select the ad account or category associated with the rejected ad.
• Step 3: Identify the ad, ad set, or campaign you want to appeal.
• Step 4: Click “Request Reconsideration” and select “Submit” to complete.

You can check the status of your requests at any time on the Business Support Homepage. If the review is in your favor and the campaign is still running, your ad will automatically start serving again. On the contrary, if the ad is still rejected, it will not be able to appeal again.

Unlike the initial ad review process, appeal requests will be directly reviewed by Meta’s team of experts to minimize errors. Although Meta cannot guarantee that every decision is perfect, they always strive to ensure transparency and fairness for advertisers.

Note: Submitting a reconsideration request does not affect the reputation or effectiveness of your ad account on Meta. Therefore, do not hesitate if you feel that your ad was rejected unreasonably.

Appealing an ad on Facebook is a legitimate right that helps you protect your campaign from erroneous approval decisions. Always check the content carefully before submitting, and if you encounter problems, do not hesitate to use the support tool to get a transparent and quick review.

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