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Being hacked and having your advertising money deducted on Facebook is a nightmare for many users, especially businesses running marketing campaigns. Just a small mistake in information security can cause your account to be compromised and your advertising budget to be spent illegally. What is the cause? Hacked and deducted from Facebook advertising money. Let’s find out with Adsupport right away.
Hacked and deducted from Facebook advertising money unintentionally is a serious problem that many users encounter, and the cause often comes from carelessness in protecting personal information. Here are some common reasons why you may fall into this situation:
When you log in to Facebook to use services such as booking airline tickets, booking hotels, or shopping applications, sometimes these applications request access to your email, address, and even payment methods. If these platforms are not secure or are hacked, your personal information and Facebook advertising accounts are vulnerable to exploitation.
Using passwords like “123456”, “date of birth”, or “your name” may seem harmless, but it makes it easy for hackers to find and break into your account. Once your Facebook account is hacked, losing your advertising money is only a matter of time.
Connecting to public networks without protection measures like a VPN can lead to data theft. If you log into Facebook while using free WiFi at a coffee shop or airport, hackers can “sniff” your login information and take control of your account.
Messages from strangers, strange emails, or winning notifications with attached links are often traps containing malicious code. When you click and log in to your account, hackers can easily take control and spend advertising money illegally. Fake Facebook pages look very real, but they are just intended to steal your information.
Some applications require access to Facebook to provide services, but they pose security risks. If you grant permission to a fraudulent application, it can control your data and exploit your account to run illegal ads.
To protect your Facebook advertising account from being hacked and having money deducted illegally, you need to proactively take some of the following measures to fix and prevent risks:
When you discover unusual transactions related to Facebook advertising, immediately contact the bank that issued the card. Clearly state the problem request to lock the card, and transfer the remaining balance to another account if necessary. The bank will investigate and temporarily freeze the transaction, and if the fraudulent behavior is verified, you can get a refund within 20–30 days. In addition, remove the card from Facebook to avoid further deductions.
Visit Meta’s Help Center to submit a report about the account being hacked. Provide complete information such as the time of discovery, unusual signs (strange ads, settings changes, etc.), and specific evidence such as transaction screenshots or bank notifications. Providing timely information will help Facebook process faster and increase the possibility of getting a refund.
Immediately change your Facebook account password to a complex password. Prioritize combining uppercase, lowercase, numbers, and special characters. For example, instead of “nguyen123”, use “Ng#123T@k$!”. Do not use easily guessable personal information such as date of birth, given name, or phone number.
Install reputable antivirus software such as Kaspersky, Bitdefender, or Norton to detect and remove malware, keyloggers, or other security vulnerabilities on your device. This will help prevent the risk of having your login credentials stolen remotely.
Recovering advertising money stolen by hackers is not always simple, but there is hope if you act quickly and properly. The ability to get a refund will depend on many factors, including the following three key factors:
Protecting personal information, being careful when using the network and applications, and setting a strong password are the core factors to protect your Facebook account from the risk of being hacked and spending illegally on advertising. In addition to the above measures, you should regularly update your security knowledge from Facebook advertising forums and activate two-factor authentication (2FA) to increase the protection layer for your account. Proactive prevention is always the key to avoiding losing money and ensuring the safety of your advertising campaign. Take action now to ensure safety!
Contact Info
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Frequently Asked Questions
When someone else adds you to your Facebook advertising account without your permission, you need to quickly check and remove them from your account to avoid risks. Go to Business Manager, select Business Settings > People or Ad Accounts, find the stranger’s name or email, then click Remove Access. At the same time, change your Facebook password, enable 2-factor authentication, and check all activity history to ensure your account is safe.
Metapay Ads is an advertising payment method developed by Meta (Facebook’s parent company), allowing users to deposit money and spend on advertising flexibly through the Metapay e-wallet. This system helps businesses and individuals manage their advertising budgets more easily while increasing transaction security. With Metapay, you can track your spending history, top up quickly, and limit the risks of using credit cards directly.
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