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A card not accepted in Facebook ads is an error that causes many advertisers difficulties, starting from the payment setup step, which can result in campaigns being delayed or stopped suddenly. This situation can stem from the bank card, billing information, or the ad account itself being assessed as high-risk by Facebook. Joining Adsupport in clearly understanding the causes and handling methods will help you quickly fix the error, ensuring ads operate stably and without interruption.
The situation where a card is not accepted when paying for Facebook ads is an issue that makes many advertisers “freeze,” especially when campaigns need to run urgently. This error does not only come from the bank card itself but is also related to billing settings, ad account status, and how Facebook assesses risk. Below are the most common causes to check when determining why Facebook rejected your card.
Facebook only accepts Visa or MasterCard for advertising purposes. However, many people, after receiving a card from the bank, forget to perform the first login or activate the card according to instructions. At that time, although the card is in hand, it is not yet ready for international payment transactions. In this case, Facebook will be unable to deduct money and report an invalid or not accepted card error.
Even if the card is activated, not enabling the international payment function also causes Facebook to reject the transaction. In essence, Facebook ad costs are processed as international transactions; therefore, if the card only allows domestic payments, the funds cannot be transferred to Facebook. You should check again on the banking app or contact the hotline directly to confirm if the international payment feature has been opened.
A reason few people notice is that the bank card number (BIN) head may have been placed on Facebook’s risk list. This happens when too many accounts previously used the same card head to defraud, owe money, or violate payment policies. Even if you use an official and valid card, Facebook may still reject it just because the cardholder’s rating has been poor.
When adding a Visa or MasterCard to the payment methods, Facebook usually deducts a small fee to verify the card. If the card balance is insufficient for this fee, adding the card will fail, and Facebook will report a card not accepted in Facebook ads error. This is a fairly common error but is often overlooked, especially with new or rarely used cards.
Facebook frequently performs random reviews of ad accounts to control risk. During the evaluation period, many actions will be restricted, including adding or changing payment methods. Even if the card is perfectly valid, you may still encounter payment errors until the review process ends.
The ad account has outstanding Facebook advertising chargesIf the ad account has an outstanding balance, Facebook will not allow you to add a new card or use another payment method. This is a mandatory mechanism to ensure Facebook recovers the missing fees.
When Facebook does not accept a Visa card for ad payments, your campaign may be interrupted or even stopped completely if not handled promptly. The cause could come from the bank card itself, how you set up the payment method, or Facebook’s assessment of account risk. Below are 8 practical and effective solutions to help you quickly fix a rejected card error and continue running ads stably.
One of the most common reasons for a card not being accepted in Facebook ads is that the card has not been activated for international payments. Many newly opened cards or domestic debit cards will have this feature turned off by default for safety.
The fix is simple: log in to your banking app or contact the hotline to check and enable international payments for your Visa card before adding it to Facebook.
Currently, many banks provide virtual Visa cards for quick registration without a physical card. However, Facebook usually does not accept virtual Visa cards for ad payments, especially for new accounts or large budgets. If you are using a virtual card, you should switch to a physical Visa card (debit or credit) to increase the acceptance rate on Facebook.
Errors when entering card information are seemingly small but occur very frequently. Just a wrong card number, expiration date, or CVV code, and Facebook will reject it immediately.
Carefully check each piece of information, ensuring it is entered correctly and fully as required. Additionally, the cardholder’s name should match or relatively match the ad account information to reduce the risk of being assessed as unusual.
In many cases, adding a card to a computer can easily encounter errors due to the browser, cache, or an outdated version. Meanwhile, the Facebook app on phones is usually updated with the latest version and is more stable.
You can try adding the Visa card directly to your phone to limit technical errors and increase the success rate.
Facebook often performs a small transaction (about $1, equivalent to 20,000–25,000 VND) to verify the card when adding a payment method. If the card balance is insufficient, Facebook will reject the card immediately. Therefore, ensure your card always has a minimum balance before proceeding to add it to the ad account.
Using one Visa card for many ad accounts at the same time (5–6 accounts or more) is high-risk behavior in the eyes of Facebook. The system may evaluate this card as unsafe and reject the payment. The solution is to distribute each card to a reasonable number of ad accounts or use additional cards to avoid being flagged by the system.
If you have tried all the above and still cannot add the card, it is very likely that the card is encountering internal issues, such as being blocked for international transactions, spending limits, or suspected risk. At this point, you should contact the bank’s customer service to check the exact cause and reopen payment rights if necessary.
In some cases, your card may already be on Facebook’s payment blacklist, making recovery almost impossible. At that time, trying to re-add the old card only increases the risk for the ad account.
The safest solution is to use a new card, prioritizing banks with high Facebook acceptance rates such as Techcombank or Sacombank, while ensuring the card is official and has a clean payment history.
A card not accepted in Facebook ads is a common error, but it can be completely fixed if you identify the correct cause and handle it promptly. Using a valid, official card, maintaining a stable payment history, and complying with Facebook’s principles will help ad campaigns run smoothly, limit interruptions, and reduce long-term risks.
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Are you in need of Facebook advertising or need to rent a quality Facebook advertising account? Don’t worry! adsupport is a unit specializing in providing reputable Facebook accounts, as well as direct advertising support. Provides all types of advertising accounts such as facebook account for ads to help you reach and create fast conversions.
Frequently Asked Questions
Yes. If the card is rejected multiple times, the ad account may be assessed as high-risk, leading to payment restrictions, a drop in the payment threshold, or even temporary ad suspension.
No. Attempting to re-add a card that has been rejected many times can cause the ad account to be rated even worse. The safe solution is to resolve the error thoroughly or switch to another card/PayPal to ensure stable payments.
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