The Visa was deducted from Facebook

When you see the message “The Visa was deducted from Facebook,” it means that Facebook has deducted an amount of money from your Visa card for advertising activities or services on the platform. In this article, Adsupport will help you determine the cause and how to effectively check and handle these transactions. Let’s follow along!

The Visa was deducted from Facebook. Why?

The sudden deduction of money from Visa cards via Facebook confuses many users confused and unclear. There are many reasons for this situation, of which the three most common reasons include:

Top up money to run Facebook ads

You or someone else may have registered to run ads on Facebook that you do not remember clearly or lent your Visa card to someone else to pay. At that time, Facebook will automatically deduct money from the linked card to pay for those advertising campaigns. This is a common case when users accidentally turn on ads or do not strictly control the accounts linked to the card.

Facebook advertising payment account hacked

Account hacking is the most common reason why your Visa card is deducted without your knowledge. Hackers often use malware and phishing tricks via email and text messages to steal login information. Once they have taken over, they can make unauthorized advertising transactions or purchases on Facebook. Some reasons why accounts are easily hacked include:

• Passwords that are too simple and easy to guess, such as “123456” or “password”.
• Installing applications and software of unknown origin, potentially containing malware.
• Logging into your account on a public computer or an unsecured public Wi-Fi network.

Understanding the above causes will help you better control Visa card transactions when using Facebook, and quickly detect and promptly handle cases of unusual deductions. If you discover that your card has been deducted for no apparent reason, you should immediately contact your bank and Facebook for support.

What to do when your Visa is deducted from Facebook?

If you discover unauthorized charges from Facebook on your Visa card, you should act quickly to protect your account and personal finances by following these steps:

Immediately lock your card

The first and most crucial step is to lock your card to prevent any further unauthorized transactions. You can:

• Lock your card via mobile banking: Log in to your bank’s mobile app, go to the card management section, and select the option to lock the card.
• Call your bank’s hotline: The number is usually printed on the back of the card or available on the bank’s official website. Alternatively, you can visit the nearest bank branch for assistance.

To be more proactive in the future, enable transaction notifications in your banking app so you’re alerted immediately of any balance changes.

Review your Facebook transaction history

After locking your card, review your Facebook transaction history to identify the source of the charges. Follow these steps:

Step 1: Log in to Facebook via the app or website.

Step 2: Go to Account Settings, then select Payments or Payment Methods.

Step 3: Review each transaction in detail to see the time, amount, and purpose of the payment.

Step 4: Compare these with your bank transaction history to identify any suspicious activity.

Step 5: Look out for warning signs such as:

• Transactions that occurred when you weren’t using Facebook
• Multiple small transactions in a short period or unusually large amounts
• Payments made to unfamiliar or unverified partners

Step 6: Take screenshots or print out your transaction history to use as evidence when filing a complaint or dispute.

Check your ad settings

If you suspect that the deduction is due to advertising, please:

Step 1: Go to Meta Business and log in to your ad account.

Step 2: Check your list of active campaigns:

• Campaign name: Is it the one you created?
• Budget and duration: Does it match the initial settings?
• Target audience: Is there anything unusual or too broad?
• Payment method: Is there any strange card added?

Step 3: Check the ad group details, ad content, photos, videos, and attached links.

Step 4: Check the payment history in the ad account and compare it with the bank statement.

Step 5: Turn off automatic settings such as automatically increasing the budget or automatically creating ads.

Step 6: Check the third-party apps and websites that have access to the ad account. Revoke permissions if not necessary.

Change your Facebook password

To protect your account, change your password now:

• Choose a strong password, combining uppercase and lowercase letters, numbers, and special characters.
• Avoid using easily guessable personal information such as your date of birth or phone number.
• Turn on two-factor authentication to increase security when logging in from unfamiliar devices.

Contact Facebook support center

If you find unclear transactions on Facebook, please:

• Step 1: Log in to Facebook, click the question mark (?), and select “Help Center”.
• Step 2: Search for the keyword “report payment issue” and follow the instructions.
• Step 3: Provide complete information about the suspected transaction, such as date, time, amount, transaction screenshot…

Contact the card-issuing bank to get a refund

In parallel with reporting to Facebook, you should contact the bank to:

• Describe the unauthorized transactions
• Request the bank to check and support a refund if eligible

Information to prepare when working with the bank:

• Visa card information: card number, cardholder name, expiration date
• Unusual transaction details: time, amount, payment unit
• Evidence: screenshot, transaction statement
• Personal information for verification: ID card/CCCD, phone number, contact email

Discovering that the Visa was deducted from Facebook abnormally can make you panic, but as long as you stay calm and follow the above steps correctly, you can completely control the situation and protect your account. Always be careful with payment information, turn on transaction notifications, and regularly check your Facebook account to prevent risks.

Contact Info

Information about “The Visa was deducted from Facebook” hopes to provide you with additional necessary knowledge. At Rent FB, there is a team of highly qualified and experienced staff and experts who will provide facebook account for ads as well as support when you run Facebook ads. Contact us via phone number.

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