Unable to create account facebook business manager

Unable to create account facebook business manager is a common error many encounter when starting to run ads or manage a Fan Page. This issue can arise from policy violations, incomplete information, or temporary system glitches. In this article, Adsupport will explore the main causes and effective solutions to help you create a Business Manager account smoothly.

Reasons you might be unable to create Facfebook Business Manager account

Invalid personal profile

Facebook requires users to provide accurate and transparent personal information when using their platform, especially when creating a Business Manager account. If your profile does not meet Facebook’s criteria, you will be unable to create a Business Manager account.

• Fake names, nicknames, company names: Your account must use your real name as it appears on your identification documents. Using a company name, abbreviations, nicknames, or special characters can cause the system to reject your account creation request.
• Profile picture: Facebook does not accept profile pictures that are company logos or photos where your face is not visible. A clear portrait photo will help increase the credibility of your profile.
• Incomplete personal information: Please ensure that fields such as date of birth, gender, and place of residence are completed accurately. Profiles that are left blank or have missing information may be deemed invalid.
• Blurry or incorrectly formatted profile picture: If your profile picture is too small, blurry, or your face is not visible, consider replacing it with a higher-quality photo to enhance the trustworthiness of your account.

Technical Issues

It’s not uncommon for users to encounter errors due to technical problems or issues with the device they’re using.

• Incompatible browser: Some older or unsupported browser versions can cause display or functionality errors. Try using the latest version of Google Chrome, Firefox, or Microsoft Edge.
• Faulty device: If you’re operating on a phone or computer that’s malfunctioning, try switching to another device to check.
• Unstable internet connection: The account creation process might be interrupted if your network is weak, preventing you from completing the procedure.
• System error from Facebook’s side: Sometimes, Facebook’s servers experience temporary errors. Try again after a few minutes or a short while.

Business verification requirements

Facebook may require users to verify their business to ensure they are a legitimate representative of the organization. If you don’t meet the verification requirements, you will be unable to create a Facebook Business Manager account or continue the process.

• Missing valid documents: Documents such as tax identification numbers, business registrations, utility bills, etc., might be requested. If you haven’t prepared them or they’re not in the correct format, the system will not allow account creation.
• Non-compliance with industry policies: Some industries or services are restricted or require special approval (e.g., finance, real estate, healthcare).

Unconnected app

For app developers, Facebook requires an app to be connected to a business account before proceeding with promotion or verification steps.

• App not in Meta Developer: If you are a developer or a business developing an app, you need to create and link the app to your Business Manager account.
• Missing admin rights for the app: The person acting must have administrative rights over the app to link it successfully.

Ad Account limits

Facebook limits the number of ad accounts that can be created within each Business Manager account, depending on its trustworthiness and advertising spend history. If you’re unable to create an account in Facebook Business Manager, this could be why.

• Reached account limit: If you’ve already created the maximum number of allowed ad accounts, you won’t be able to create more until your limit is increased.
• No stable spending history: Facebook typically prioritizes increasing limits for accounts with consistent spending and no policy violations.

Disabled ad account

If one or more ad accounts linked to you have been disabled, Facebook will assess your credibility, which may prevent you from creating new ones.

• Violating advertising policies: Actions like using prohibited words, sensitive images, or copyright infringement can lead to an account being locked.
• Prolonged inactivity: Accounts that are unused or have no spending history are also at risk of being suspended from creating new accounts.

Insufficient access rights

To create an ad account or a Business Manager account, you need to be an administrator of the Page or have full access rights. If you’re unable to create a Facebook Business Manager account, this could be a key reason.

• Not a Fan Page admin: Only individuals with administrative rights can perform ad-related operations.
• Lack of administrative rights on the business account: You may need to request that someone else grant you permissions if you don’t have sufficient rights.

Business verification requirements

In many cases, the system will require business verification via email, confirmation code, or official documents to ensure security.

• Failure to follow the correct procedure: If you don’t complete the verification steps, the system won’t allow you to create or activate the account.
• Mismatched verification information: If the business name, address, or tax ID doesn’t match the records, your request might be denied.

Fixing the unable to create account facebook business manager error

Being unable to create a Facebook Business Manager account can stem from various causes, such as an invalid personal profile, technical glitches, policy violations, or unverified business information. Here are specific solutions to effectively address this issue.

Check account information

Before proceeding to create a Business Manager account, ensure all information related to your personal Facebook account is accurate and valid. Some points to check include:

• Business Name: Make sure the business name you enter exactly matches your legal documents. Avoid using special characters or words restricted by Facebook.
• Email address and phone number: Use an email address and phone number that haven’t been previously registered with any other Facebook account. Specifically, avoid using email addresses or phone numbers already linked to your account or old ad accounts.
• Password: Create a strong, highly secure password. An ideal password should include uppercase and lowercase letters, numbers, and special characters.
• Date of birth: Ensure you provide an accurate date of birth that meets Facebook’s minimum age requirement (typically 13 or older, depending on the region).
• Verification code: If Facebook sends a verification code via email or SMS during the account creation process, double-check it and enter the code accurately to complete the authentication steps.

Adhere to Facebook’s policies

Failing to comply with Facebook’s usage policies is one of the common reasons users are unable to create a Facebook Business Manager account. You should:

• Don’t create multiple accounts: Facebook limits each user to a single personal account, and each Business Manager account should be transparently managed from this one.
• Avoid using false information: Don’t use fake names, nicknames, inaccurate photos, or invalid information when setting up your personal or business profile.
• Don’t violate community standards: Avoid posting or linking to content that infringes copyright, promotes hate speech, violence, discrimination, or spam.
• Don’t use unauthorized tools: Steer clear of software, utilities, or services not permitted by Facebook for creating and managing accounts. These tools can lead to your access being revoked.

Verify your business

In some cases, Facebook will require you to verify your business to ensure you are a legal representative. When this happens, you need to:

• Provide legal documents: This includes your business registration certificate, tax identification number, utility bills, and other legal documents clearly showing your business name and address.
• Ensure documents are valid and accurate: The submitted documents must match the information registered on Facebook, be clear, not blurry, and have all sections fully scanned.
• Use supported languages: If required, you should use documents in languages supported by Facebook (English or Vietnamese may be accepted depending on the region).

Contact Facebook’s support center

If you’ve followed all the steps above and are still unable to create a Facebook Business Manager account, contact Facebook directly for assistance:

• Access the business help center: Go to the Meta Business Help Center to find guides or technical support.
• Submit a help request: If you can’t find a suitable answer, you can submit a support request form to the Facebook team for specific assistance.

Check your ad account limits

Sometimes, you might be unable to create a Facebook Business Manager account because you’ve reached your advertising limit.

• View limit information: Go to the “Business Info” section in Business Manager or Meta Business Suite to check your current number of ad accounts and the applicable limit.
• Increase limit: If you’ve spent consistently and haven’t violated policies, Facebook will automatically increase your limit over time.

Recover disabled ad accounts

If your ad accounts have been disabled in the past, it could affect your ability to create new ones.

• Check the reason for disablement: Access the “Account Quality” section in Business Manager to see why your account was disabled.
• Submit an appeal: If you believe the account disablement was an error, submit an appeal request following Meta’s guidelines and provide transparent, honest information.

Request appropriate access rights

If you don’t have sufficient permissions on a Facebook Page or in Business Manager, you won’t be able to perform actions like creating ad accounts.

• Request admin access: Contact the current administrator of the Fan Page or business account and ask them to grant you the necessary permissions.

Re-verify your business (if needed)

If Facebook requests additional verification before allowing you to create an ad account or Business Manager account:

• Follow the step-by-step instructions on the platform: Facebook will display the verification steps within the “Business Settings” section.
• Ensure consistency: Information on your legal documents, business email, domain name, and registration details must be consistent and match what you’ve declared in the system.

Common reasons for failed business verification in Meta’s security center

Being unable to verify your business in Meta’s Security Center can stem from various issues, primarily related to invalid documents, mismatched information, or a lack of transparency. Here are the common scenarios to watch out for and effective ways to fix them.

Submitted documents are not the accepted types

One frequent reason for failed business verification is submitting documents outside Meta’s accepted list. In this situation, you need to recheck the verification requirements for your specific country or region. Prioritize using government-issued documents that can verify your legal business name and address. If you’re verifying by phone number, the document must clearly state your business’s phone number.

Self-declared documents without legal confirmation

Meta does not accept self-drafted business documents, such as internal memos or unconfirmed forms. Ensure you submit your business registration certificate or documents bearing an official signature and/or stamp from the relevant authority.

Unsupported language in documents

Meta only supports certain languages for the verification process. If your documents are written in an unsupported language, you must translate them into English and include an official stamp from the translation service. Do not submit unofficial or unconfirmed translations.

Unreadable documents

Blurry, small, corrupted, or faulty document files are reasons Meta might reject your submission. Rescan your documents at a high resolution in a clear and readable format. Avoid submitting blurry photos or images with cut-off corners.

Expired documents

Certain documents, such as business licenses, utility bills, or lease agreements, have an expiration date. If Meta detects that your submitted documents have expired, you’ll need to update and resubmit valid, current documents.

Documents lacking the business’s legal name

This is a serious error that will cause verification to fail. All documents must display the official legal name of your business, matching exactly with the information in the Meta Business Settings. If a document doesn’t include your business name, you must replace it with a valid alternative.

The business name on the documents doesn’t match the system

If the business name you’ve provided in the system doesn’t match the name on your verification documents, Meta will reject the verification. Access your Business settings and update the name to perfectly match your documents before resubmitting.

Documents missing or mismatched business address

Your business address is crucial for verification. If the documents you submit don’t state an address, have an incomplete address, or if it doesn’t match the information in the system, the verification process will fail. You should use valid documents that include the full address and match your business settings.

Documents are missing the business phone number

If you choose to verify via phone number, that number must be clearly shown on your documents. Missing this information will result in failed verification. Resubmit bills, licenses, or other documents that display the phone number along with your business name.

Request for additional verification documents

In some cases, Meta may request additional supporting documents to authenticate information. For example, you can’t just submit a utility bill with a phone number but no business name. All documents must contain your legal name, accurate, and complete information according to Meta’s standards. If you cannot submit additional documents within one week, you will need to restart the verification process from the beginning.

Being unable to create a Facebook Business Manager account can stem from various causes, ranging from personal information errors and technical glitches to business verification issues. To effectively resolve these, you should thoroughly check all necessary conditions, adhere to Meta’s policies, and prepare all valid documents. If you’ve followed all steps correctly but still encounter errors, proactively contact Facebook’s Help Center for the most detailed and prompt guidance.

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